FAQ

Shoebrats was created by your everyday girl who understands the importance of having the right shoe for every occasion. In 2012, Shoebrats began as a personal shopping source for stylish, fashion-forward shoes for its private clients. With growing trends and clientele, our exclusive design team decided to present our trendy collection to the world by launching ShoeBrats.com. Each month our personal shoe stylists present gorgeous shoes of every style and trend, revamping your shoe closet with every purchase. We offer our clients exquisite shoes at realistic prices, making your closet every girl’s dream. Created with the notion that every girl should have access to the trendiest shoes to fit her style… Shoebrats is for every girl with brattitude!

The Shoebrats Exclusive Club is for those who want to take advantage of our club packages and giveaways. The Shoebrats Exclusive Club is a basic Idea, which runs on the premise that our clients depend on us to keep them stylish, and they make a monthly commitment towards that. In return, we give them exclusive shoes to die for at fantastic prices. We offer special discounts and special sales ONLY available to Club members. For $39.99 a month, you get a $39.99 Exclusive Credit to spend on any shoe of your choice in our Exclusive Club member’s showroom. You can save your credit for future use, since they accumulate and roll over. Want to skip the month? You always have the option to skip by the 3rd of the month and not be charged. Exclusive Club members also get 15-30% off all full-priced styles, free shipping on every order, special sales invitations, free promotional gift cards and lots more. There’s no commitment to buy as an Exclusive club member and we have a hassle free cancellation policy. You can also rejoin The Shoebrats Exclusive club at anytime for free.

Shopping at Shoebrats.com is absolutely free. You do not need to pay any membership fees. For clients who want to take advantage of our special offers, promotions, as well as our daily deals you can elevate your account to the Shoebrats Exclusive Club. The membership fee for the Shoebrats Exclusive Club is $39.99 monthly. This membership fee will go directly to your account monthly to cover all or part of your purchases.

Shoebrats Exclusive Club gives you access to the newest, trendiest and exclusive brands that we carry. Our quality speaks for itself, with carefully crafted shoes using the best materials available in the industry. Shoebrats offers the style and luxurious comfort you deserve at an affordable price. Our shoes run in a wide array of sizes from size 5 to 11. In addition to the excellent selection of shoes you get for being a member of Shoebrats Exclusive Club, you will also receive an Insider Scoop on new trends, complimentary gift cards, exclusive sale access, and lots more!

No, Shoebrats Exclusive Club membership does not require you to purchase shoes every month. Your monthly member credit charged to your account can be saved for use at a later time. Use it when you are ready, or simply carry it over to the next month because your Shoebrats credit never expires.

You can cancel your Shoebrats account at anytime. If you decide to close your account, you are free to do so at anytime without incurring any cancellation fees. Please contact Client Services at 1-888-407-5772, Monday – Friday 8 am – 6 p.m. (CST). Please note that your account cannot be cancelled via email.

You can cancel your Shoebrats account at anytime. If you decide to close your account, you are free to do so at anytime without incurring any cancellation fees. Please contact Client Services at 1-888-407-5772, Monday – Friday 8 am – 6 p.m. (CST). Please note that your account cannot be cancelled via email.

You do not have to be a Shoebrats Exclusive Club member to purchase on our site. However, all perks and insider sale deals are only available to Shoebrats Exclusive Club members.

When we created The Exclusive Club, we had one goal in mind and that was “Flexibility”. The Exclusive Club was designed to give you MORE and not less. If you don’t like the shoes in our Exclusive Club Showroom, you can buy from the regular site and still take advantage of your discounts and credit. However, we guarantee that the best selections and deals will be for our Exclusive Club members.

Your Exclusive Club Membership will be charged on the 5th day of each month to your credit card on file, unless you have either made a purchase or skipped the month by the 3rd. Your $39.99 charge will go straight into your club account to spend, in the form of an Exclusive Club (EC) Credit. Club Credits accumulate and roll over if unused, and they last forever.

Shoebrats.com was built on a very robust and expandable platform which allows you view the website in multiple forms, which includes smart phones. To access Shoebrats from your mobile device simply visit www.shoebrats.com and you will be automatically directed to the site reformatted to fit your mobile device.

We source our shoes exclusively and we only stock in limited quantities.

For every shoe lover it is not enough to emphasize that proper care for your shoes will make you enjoy them much longer. Below are some helpful tips on how to care for your shoes. Suede: Suede shoes are in a category of their own, since you cannot polish away any scuff marks. Use a suede eraser (basically a brick of crumbly rubber) to rub away small blemishes. Then use a suede brush to restore the nap, or fuzz, of the leather. Leather: For lighter scuffmarks, lightly rub a pencil eraser against the area. Still dirty? Hollywood Sani-White and similar polishes work. But if the shoes were never white to begin with, treat with the appropriate leather conditioner made for the shoes. Patent Leather: Always use soft shoe brushes to remove dirt and avoid scratches and scrapes. Wash with Mild soap and condition your patent leather shoes with a leather conditioner and polish with wax or shoe polish. Repairs: Invest as much care in choosing a cobbler to resole or reheel your shoes as you did in purchasing them. And to prevent permanent damage (or, at least, the outrageous repair costs), have all work done before it’s absolutely necessary.

As a Shoebrats Exclusive Club member, your monthly membership credits never expire and that’s why we say you are not obligated to buy anything. Simply save it and use it when you need to. Shoebrats will always inform you of new merchandize and exclusive deals you can take advantage of and make that credit work for you.

As a Shoebrats Exclusive Club member, your monthly membership credits never expire and that’s why we say you are not obligated to buy anything. Simply save it and use it when you need to. Shoebrats will always inform you of new merchandize and exclusive deals you can take advantage of and make that credit work for you.

Depending on our vendors and manufacturers we may be able to backorder sold out items. We usually review our best selling shoes and place reorders occasionally. For the most part we can reorder your favorites unless they are discontinued. Usually you will not be able to order an item on Shoebrats.com if they are discontinued. If we have a discontinued style return we will usually inform all our clients and members via our social media pages.

Order updates can be found in your account settings. You will also receive emails with tracking reports for your orders.

Shoebrats.com has a very flexible exchange and return policy. Please click on Link below to view our Return and refund policy.

If a debit card or check card is used to make a purchase on the Shoebrats website and the purchase is not accepted for any reason, please be aware that most banks will hold the ‘authorized’ funds (counting against the account balance until the authorization clears), even if the order is not accepted due to Shoebrats security measures. The most common reason for a failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Shoebrats Address Verification System (AVS) security will reject any transaction for a billing address mismatch. Shoebrats does not have the capability nor is obligated to release the bank’s temporary hold on authorized funds. Since Shoebrats does not have the capability to release the bank’s temporary hold of funds, Shoebrats cannot be held responsible for the policies of the customer’s banking institution regarding the holding of authorized funds. Please note that authorization fund hold last for varying periods, depending on the issuing credit card company’s policy. We strongly suggest you contact your credit card company or bank directly and verify the duration of the authorization fund hold. From our experience, we have seen this hold last for a period as little as three days and as long as several months but they differ from bank to bank and vary for different credit card companies.

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Sale items can be refunded for store credit only. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To return an item to us, please mail it to the following address:

Shoebrats
2425 West Loop South Suite 200
Houston, Texas 77027
You can also contact us via email if you have any questions at:
clientservices@shoebrats.com

Shoebrats client services agents are available to help you out Monday through Friday 8am to 5pm (CST)
Email: customerservice@shoebrats.com
Phone: Call toll-free 1-888-483-8093
Live Chat: Click on the live chat link on our website

Information safety remains the highest priority for Shoebrats.com. Member data/information will never be sold or shared with any third-party marketers. Information collected is solely for the use of Shoebrats.com in enhancing customer communication. Please read our Privacy Policy for more details.

To unsubscribe from Shoebrats.com’s mailing list, simply click on the unsubscribe button at the bottom of the email and this will unsubscribe you from our database. You can always join our mailing list again by simply adding your email to our mailing list on our website or through any of our social media pages.

Sales Tax applies to orders shipped to Texas. Rates vary by county and are calculated according to the order’s subtotal. If you decide to return an item, any sales Tax paid will be included in your refund or store credit.

Shoebrats client services agents are available to help you out Monday through Friday 8am to 5pm (CST)
Email: customerservice@shoebrats.com
Phone: Call toll-free 1-888-483-8093
Live Chat: Click on the live chat link on our website

Information safety remains the highest priority for Shoebrats.com. Member data/information will never be sold or shared with any third-party marketers. Information collected is solely for the use of Shoebrats.com in enhancing customer communication. Please read our Privacy Policy for more details.

To unsubscribe from Shoebrats.com’s mailing list, simply click on the unsubscribe button at the bottom of the email and this will unsubscribe you from our database. You can always join our mailing list again by simply adding your email to our mailing list on our website or through any of our social media pages.

Sales Tax applies to orders shipped to Texas. Rates vary by county and are calculated according to the order’s subtotal. If you decide to return an item, any sales Tax paid will be included in your refund or store credit.